Western Ferries are best known for providing the popular “short crossing” between Gourock and Hunter’s Quay, Dunoon, on the Lower Clyde.
The ferry company’s vessels ply their trade, delivering locals and tourists – and their cars and buses – to Argyll and the Highlands, whilst connecting Dunoon and its neighbouring villages with Gourock and from there to Glasgow.
What is less well known is that Western Ferries – which employs 60 staff – also provide vital commercial services to more than 300 business customers including household names like BT, Scottish Water, and the Royal Mail. Their ferries provide a vital patient transport link for the Scottish Ambulance Service.
All that business generates financial paperwork for Finance Director Marjorie Beattie. She and her team turned to Eureka Solutions to upgrade their accounting system to the Sage 200 Suite and integrate it with the rest of their IT systems which were being overhauled and updated at the same time.
Marjorie is full of praise for Eureka’s approach to the job.
“We have more than 300 commercial customers, and all our suppliers to think about. We needed to bring our invoicing into the financial IT package in order to eliminate duplication. The upgrade allowed us to achieve this and also provide a more efficient service for our customers,” explains Marjorie.
“Eureka really provided an excellent service. We had a number of quite intensive training sessions with them. Eureka’s project manager Kyle Kennedy and his colleagues ran everything very well.
“We chose Eureka for the job because we knew they had delivered a project for another company that we know well and they showed a strong understanding of our needs. They have a good reputation for quality.”
Marjorie’s team of five were trained in Sage 200 quickly and the first month’s invoicing went smoothly after the installation was completed in late 2011.
“This was quite a typical installation for a company of the size of Western Ferries,” explained Kyle Kennedy of Eureka Solutions.
“It was important for us to make sure we clearly understood their requirements, and to design an implementation programme that would fit their business most effectively, and without disrupting day to day operations.
“This was done with careful planning and completed with a well thought-out, hands-on approach to training Western Ferries staff to use the system, so that they could do so with confidence from an early stage of its introduction.”
For more information on Eureka Solutions or the Sage 200 Suite please call our head office on 01355 581 960.