The new eBay plugin for Data Exchange adds a new import which retrieves orders from eBay and imports them as a sales order into Sage 200.

The eBay sales order import connects to your eBay account and imports completed orders into Sage 200. A user token must be entered to enable Data Exchange to connect to the selected eBay account. The production token is used for importing orders from the live eBay account and the Sandbox token is used for testing purposes within an eBay Sandbox account.

The import orders date selector specifies the last date orders should be imported from and automatically updates this to the current date every time the import runs. Each order imported into Sage will then have the eBay order ID stored against it and will not be exported from eBay again.

An export location must be specified for the Sales order import file which is created by this plugin. If this is the same as the standard sales order import location, then the file will be picked up automatically and imported directly into Sage 200. Alternatively, the created sales order files can be exported to a separate location to allow amendments to be made before being imported.

Data Exchange for Sage 200 is used in over 150 Sage 200 sites around the UK and Ireland.

To see Data Exchange in action book an online demo with our Sage Channel Manager Allan James on allan.james@eurekasolutions.co.uk or join our Eureka Addons Online forum for the latest news and views of our addons!!!

The latest version of Sage CRM has been designed to support busy, growing businesses who want to increase internal collaboration, sales team productivity and drive business wide efficiency.

Empowering  the sales, marketing and customer service staff to take a more social and collaborative approach to engaging with customers and colleagues, Sage CRM 7.2 enables better business conversations, concerning opportunities, leads and support cases.

New Features include:

• Enhanced Mobile Suite.
  Includes 2 new mobile apps for the iPhone and Windows 8, with mobile deployment possible on iPhone and Android smartphone and tablet devices.

• New Social capabilities.
  Integrates with key social media applications such as Facebook, Twitter and LinkedIn to give users real time insight into customer and prospect behaviour.

• Employee Collaboration, Powered by Yammer
  Employees can collaborate and share information across multiple departments in order to provide greater visibility and insight for all.

• Smarter Reporting.
  Sage CRM now features faster, more secure customised reporting with new graphic charts, interactive graphs and report cloning facilities.

Why Sage CRM?

Sage CRM 7.2 offers its users seamless real time access to information across different platforms. This enables employees to engage better with colleagues and customers, increasing productivity both internally and externally. By increasing collaboration amongst staff, we are able to maximise the flow of critical customer and business information being shared which could lead to better, faster decision making.

If you would like more information on what Sage CRM 7.2 could do for your business, please contact Alan Miles at alan.miles@eurekasolutions.co.uk or call our office on 01355 581 960.

Eureka Solutions are delighted to announce that we have been awarded New Partner of the Year 2012 by NetSuite for the EMEA region. The award was based on various criteria including sales and the commitment shown to NetSuite since taking on the product.

Founded in 1998, NetSuite is the world’s leading cloud business software suite and has over 16,000 customers worldwide. Partly due the demand for cloud-based products, the company has enjoyed incredible growth over the last few years. In 2011 the company was named the fastest growing financial management vendor by business analyst Gartner.

Eureka Solutions’ Managing Director, Alistair Livingstone, was recently interviewed by several media outlets about his reasons for adding NetSuite to the company’s product portfolio that includes the Sage 200 Suite and QlikView. Citing the changes in the market place he explained that it was vital the Eureka Solutions are able to offer a leading cloud product to their customers.

Upon receiving the award, Alistair commented, “Although the cloud has been around for some it is still in a relatively early stage in the life cycle. We had to ensure that we were at the forefront of the market and NetSuite is the perfect partner for us. This award is recognition of the hard work and commitment that we have shown over the last year to ensure that NetSuite is a success for us.”

To find out more information about NetSuite please call 01355 581 960.

Choose from the list below and get your favourite addon added to the Free Starter Pack for Sage 200!

• MMS118 Multiple Stock Transfer
  Transfer multiple items at the same time with the Sage 200 Stock transfer utility.

• MMS169 Check Purchase Invoice Reference
  Sage 200 Purchase Ledger Utility that checks a Purchase Invoice reference for previous use.

• MMS321 SOP Deallocate All
  SOP Deallocate all allows you to quickly unallocate all the items on the sales order form.

• MMS322 Clear Disconnected Logins
  An additional button on the disconnected log-ins screen in Sage 200 that clears all disconnected log-ins automatically.

• MMS332 Customer Bank Details
  Allows bank details to be stored against the customer account.

Vote now and have your say!!

The Starter Pack for Sage 200 contains a collection of 10 (soon to be 11) of our most popular addons for Sage 200 – absolutely free of charge!!

Download the Starter Pack for Sage 200 here.

Built from customer requests these Sage 200 addons enhance existing Sage 200 processes, adding value by saving time and simplifying processes.

Eureka Solutions is a Sage Business Partner and the UK’s leading Sage Developer.  Please contact us on 01355 581 960 and one of our consultants will be happy to discuss your requirements.

For more information on NetSuite’s cloud platform please call 01355 581 960 or email enquiries@eurekasolutions.co.uk

Due to the success of Web PO, Eureka Solutions are delighted to announce the highly anticipated launch of Web Sales Orders for Sage 200.

Web SO for Sage 200 Exclusive Webinars

Join David Lindores and Allan James for our Web SO webinars on Friday 8th and Monday 12th February at 2pm.

Get Instant Access to Sales Orders, Anytime, Anywhere!

A web based sales order entry module for the Sage 200 suite, Web SO mimics the core functionality of Sage 200 sales order.

Save valuable time and increase customer productivity by enabling users to access all this functionality on the move:

Try Web SO for Sage 200 Yourself!

Main features and benefits:

• Access real time data from Sage 200 including Stock Values, Customer Information and Sales Orders
• Fast, powerful account and stock search functionality
• View, display and print SO’s remotely
• Works on multi-company installations
• Web interface can be customised to reflect your companies branding
• Access and enter data on the move via an ipad

If you would like anymore information on Web SO for Sage 200 or any of our other Euerka addons please contact Allan James on 01355 581 960.

The problems faced by high street retailers have been well documented in recent weeks with brands such as Comet, Jessops and HMV some well-known examples. The much anticipated Christmas peak failed to materialise with the Office for National Statistics reporting that high street sales were broadly flat compared to previous years. The same report suggests that this was in stark contrast to online sales which grew by 15.5% in December.

Retailers are faced with a battle on two fronts with the need to offer a superior service to customers, while at the same time cut costs. Consumers are more demanding than ever and expect a better, cheaper, faster and more personalised experience. Couple this with a struggling economy and it’s easy to see why the high street is finding things tough.

Multichannel

Consumers are demanding a multichannel experience and this is highlighted in a report by Synthetix which found that 91% of customers expect to receive consistent information over multiple contact channels. There is no doubt that the marketplace is tougher than it has been for years, yet strong growth in the online sector suggests that businesses who succeed in delivering the multichannel experience their customers demand can excel.

The ability to interact with brands in-store, on their website and through social channels for example, needs to be coupled with the ability to purchase in the way that suits them, e.g. on a mobile device, on eBay or by ‘Click and Collect’.

Mobile

Mobile is becoming an increasingly important channel for online retailers to introduce into the mix. A recent survey found that 24% of UK consumers used a mobile device for Christmas shopping and this is an area in which many retailers are investing. Those that don’t run the risk of missing out on sales and alienating customers by delivering an inconsistent multichannel experience. A responsive or altered version of your website for mobile devices is therefore essential. As a customer would you purchase from a website that wasn’t scaled to fit your smartphone?

Integration

It goes without saying that system and process integration will improve efficiency within the business as all employees will have access to up to date information when they need it and rekeying of data into multiple systems will be eliminated. Improved efficiency will ultimately lead to reduced costs.

As well as improving efficiency, integration across the ever-growing list of channels is a must to ensure the consistent and high level of service that customers now demand. For example retailers should have a single source of inventory that all their sales channels integrate with. It would be a customer experience disaster if a product is out of stock online but they can purchase it in store.

This ‘single view’ is also necessary for managing customer service. Whether it is via email, live chat, Twitter etc., customer service staff need to have a single view of the ‘truth’ to enable them to efficiently handle any customer service queries, which will ultimately lead to brand loyalty.

Therefore, although the retail environment is becoming increasingly more competitive the evidence suggests that organisations that effectively offer an integrated multichannel service can thrive and grow.

What does end of life mean for the product?
Line 100 will no longer be technically supported and users will no longer be able to add users or modules to their system.Users will still be able to use the software; however as previously communicated Sage are no longer able to provide software updates related to line 100. This means there is no guarantee that Line 100 is legislatively compliant.

Whats does this mean for you?
Line 100 users who are on version 7.0 or below will still be able to use their software, however users on version 7.1 or higher will be required to purchase an enable string on an annual basis .

Whats the next step?
We would strongly recommend upgrading your system to the Sage 200 Suite which is the natural upgrade path from Line 100. Eureka Solutions also offer a selection of other options that may be more suitable for your businesses.

If you would like more information on Line 100 end of life or would like to discuss your options further with one of our Eureka Solutions experts, please contact us on 01355 581 960.

‘I have worked in the Sage Channel for more than 20 years, spending the last 8 years employed by Sage in various roles including; Pre-Sales, Corporate Account Management, Solution Sales and latterly as the BDM for Scotland & N.Ireland. The opportunity arose for me to join the team at Eureka, to be responsible for the Sage Partner Channel, managing the relationships and continuing to deliver the excellent customer service to a growing number of partners utilising the Eureka product portfolio’.

‘Rarely do we sell a vanilla Sage 200 system today, the customer has become more demanding, requiring system functionality specific to their exact needs, Eureka have developed their products with these customers front of mind, so as you can imagine I jumped at the opportunity to work at Eureka and to further grow my relationship with the Sage Partner Channel’.

Allan will be contacting all our channel partners in the near future to both introduce himself and update you on our latest releases. He will also make himself available for Webinars, sales/implementation team meetings or customer site visits.

For more information contact Allan James directly on:

Mobile: 07850 605 699
Office: 01355 581 960
Email:  allan.james@eurekasolutions.co.uk
Website: www.eurekaaddons.co.uk

I recently wrote a blog on BuzinessZone about the business benefits of mobile devices such as tablets and smartphones. In it I mention the increased productivity that mobile devices can offer as well as the power of having access to information at all times, wherever you are.

I came across this short but great video from Sage which has some good facts and figures backing this blog up and also outlines some benefits realised by customers through the mobile capabilities of Sage CRM.