EUREKA SOLUTIONS PROVIDE A RANGE OF SOFTWARE SERVICES
The services we provide include: implementation, training, development and support. These ensure you increase the ROI from your software.
With combined experience of over 40 years in the software industry, our Project Management Team engage with you at every stage of the process to ensure we understand each of your requirements and communicate with you to guarantee your project is delivered as expected.
We believe the first stage to solving a problem is understanding the problem. Secondly, we understand that communication is key to the success of any project. At this point, our sales department will work extremely closely with you and listen carefully to your pain points and understand your system requirements.
Our certified consultants have years of experience in implementing tailored software solutions. Based on the requirements outlined during the sales discovery and project management process, our implementation staff work closely with key members of your team to ensure we implement a business system to meet your requirements.
Our experts work with your team to deliver tailored training to meet your requirements and ability. We carry out training sessions in your office, on a test version of your setup with your own data to ensure your team are trained and familiar with the system they will be using. Training is provided as part of all new projects; however, we can also offer this to existing users who require familiarisation or just feel that they could get more from their software solution.
We understand excellent support is key to developing and maintaining strong relationship with our customers. Eureka Solutions manage over 1,300 contracts throughout the UK and Ireland and have a customer retention rate of 96.7%. Mixing our statistics with our focus on customer excellence and technical expertise illustrates our dedication to our customers. We offer a range of system support including Sage and NetSuite support, find out more below.
We have always focused on providing a solution which meets our customers’ exact requirements.Having our own, award winning development team in-house ensures that we can tailor each of the solutions we offer to address the specific processes you have
which set you apart from your competitors.We also offer hundreds of off-the-shelf addons which we have developed over the years based on our customers’ requests.
"As usual support was excellent and problem solved quickly"
"All round excellent support from the Eureka team"