THE IMPLEMENTATION PROCESS

Eureka Solutions implementation process has proven successful in hundreds of software implementations throughout the United Kingdom. Our team at Eureka Solutions understands the importance of providing our customers with a smooth and reliable software implementation service and are dedicated to fulfilling your requirements.

 

Eureka Solutions have 20 years’ experience of successfully implementing software systems for companies in a wide-range of sectors including: Software Services, Not for Profit, Wholesale Distribution, Retail and many more.

IMPLEMENTATION

1. INSTALLING

(on-premise software)

2. CONFIGURATION

We will configure the software to ensure your requirements are met, this also ensures the system will operate how you need it to.

3. LAYOUTS & REPORTS

The system will be configured and set-up to your specification and this ensures your operational requirements are met.

4. TRAINING

Eureka Solutions consultants will introduce you to the system and will train you on the system to ensure you are familiar with how the system works before you go live.

5. UAT (User Acceptance Testing)

This stage is beneficial to you, as a user, as you can let us know if any changes are required before you go-live. This phase is essentially your opportunity to confirm the system works the way you need to.

6. GO-LIVE

At this stage you will go live with your new system and we will provide you with a dedicated resource, this provides you with peace of mind, you have skilled resources available should you encounter any problems.

7. POST GO-LIVE SUPPORT

After go live, you will be provided with on-going support from our support department to guarantee a rapid resolution to any of your future queries.

OUR SERVICES

OUR 5 STEP PROCESS

IMPLEMENTATION

Eureka Solutions have a customer focused approach and we implement solutions that meet your exact needs to provide a significant return on your investment.

SUPPORT

We understand excellent support is key to developing and maintaining strong relationship with our customers. Eureka Solutions manage over 2,000 contracts throughout the UK and Ireland and have a customer satisfaction rating of 97%.

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SOLUTION PROPOSAL

Understanding the current situation allows us to prepare a proposal on the most appropriate solution for your business.

TRAINING

Training is provided as part of all new projects to ensure your team are educated and familiar with the system before you go live.

SOFTWARE DEVELOPMENT

Having our own, award winning development team in-house ensures that we can tailor each of the solutions we offer to address the specific processes you have which set you apart from your competitors.

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"Very helpful and thorough."

Stephen– 21 Dec 17

"Fantastic support"

M Ryan – 14 Dec 17

"Excellent as always"

Zoe Irvine – 20 Dec 17

WE'VE HELPED BUSINESSES SUCH AS:

Want to find out more?

If you think that your business could benefit from us implementing a system for you, then get in touch and find out more about the solutions we offer and which system will best meet your business’ need.

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