OUR SUPPORT

Our experienced support team understand the need for excellent ongoing support and are highly skilled in providing support for Sage, NetSuite and Qlik, alongside our own products, Cloud Data Exchange, Eureka Addons and Eureka SuiteApps.

 

Our team are dedicated to providing you with a solution to your problem and will guide you through our 4-stage support process.

4 STAGES OF SUPPORT

1. LOG THE PROBLEM

Our support team are on hand to resolve any issues or errors you encounter with your system. With over 2000 active support contracts and a team of experienced support staff, we’ve come across and resolved many issues like yours before. Our customers benefit from an active support contract with us that ensures that any issues they encounter are assessed and resolved by our support team. If you are a Sage 200 or NetSuite user and are looking for support, do not hesitate to get in touch and discuss they ways in which we can help.

2. APPROPRIATELY ASSIGNED

The support team tackle each case they work on with the utmost care and attention and a key factor in providing the best care possible is to identify the best member of the team to assist you. Our team includes a mix of qualified accountants along with experienced product specialists and support consultants. We will always assign your case to a member of staff that is familiar with your issue, system and any custom applications you may have.

3. COMMUNICATION

Communication is vital to our support process and we keep our customers informed of the progress of their support case at every stage until we have resolved their issue. Our team will always communicate any updates, suggestions or issues as they arise and respond to your queries quickly.

4. SUPPORT FEEDBACK

Technical expertise and outstanding customer service are Eureka Solutions main areas of focus. We are attentive to our customers needs and provide solutions to the issues they are encountering with their systems. After every support session, our customers are invited to tell us what they thought of our service and the feedback we receive builds the foundation of our service. We currently have a 9.7 out of 10 rating for our service, based on direct feedback from our customers.

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OUR SERVICES

OUR 5 STEP PROCESS

IMPLEMENTATION

Eureka Solutions have a customer focused approach and we implement solutions that meet your exact needs to provide a significant return on your investment.

SUPPORT

We understand excellent support is key to developing and maintaining strong relationship with our customers. Eureka Solutions manage over 2,000 contracts throughout the UK and Ireland and have a customer satisfaction rating of 97%.

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SOLUTION PROPOSAL

Understanding the current situation allows us to prepare a proposal on the most appropriate solution for your business.

TRAINING

Training is provided as part of all new projects to ensure your team are educated and familiar with the system before you go live.

SOFTWARE DEVELOPMENT

Having our own, award winning development team in-house ensures that we can tailor each of the solutions we offer to address the specific processes you have which set you apart from your competitors.

WE'VE HELPED BUSINESSES SUCH AS:

Want to find out more?

If you think that your business could benefit from us implementing a system for you, then get in touch and find out more about the solutions we offer and which system will best meet your business’ need.

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