OUR TRAINING

Our experts work with your team to deliver tailored training to meet your requirements and ability. We carry out training sessions in your office, on a test version of your setup with your own data to ensure your team are trained and familiar with the system they will be using.

Training is provided as part of all new projects; however, we can also offer this to existing users who require familiarisation or just feel that they could get more from their software solution.

97.6%

CUSTOMER RETENTION

97%

CUSTOMER SATISFACTION

2000+

SUPPORT CONTRACTS

275+

CURRENT LIVE SITES

OUR TRAINING

Our experts work with your team to deliver tailored training to meet your requirements and ability. We carry out training sessions in your office, on a test version of your setup with your own data to ensure your team are trained and familiar with the system they will be using.

Training is provided as part of all new projects; however, we can also offer this to existing users who require familiarisation or just feel that they could get more from their software solution.

INSTALLATION AND CONFIGURATION

For your initial system set up and configuration you work with a main consultant who has been part of the implementation process and understands your business requirements. This consultant works with your system administrator to set up and train them how to set up your software.

TRAIN THE TRAINER

We offer “train the trainer” training which allows us to train a select number of people on the system and the various roles and functionality. In turn, this allows your staff to train your end users.

END USER TRAINING

Our experts work with your team to deliver tailored training to meet your requirements and ability. We carry out training sessions in your office, on a test version of your setup with your own data to ensure your team are trained and familiar with the system they will be using.

ONGOING TRAINING

With software upgrades and changes in staffing, we understand that training is an ongoing part of your solutions life cycle. You can arrange training at anytime from a simple refresher course to full solution training.

PRODUCT TRAINING

OUR SERVICES

OUR 5 STEP PROCESS

IMPLEMENTATION

Eureka Solutions have a customer focused approach and we implement solutions that meet your exact needs to provide a significant return on your investment.

SUPPORT

We understand excellent support is key to developing and maintaining strong relationship with our customers. Eureka Solutions manage over 2,000 contracts throughout the UK and Ireland and have a customer satisfaction rating of 97%.

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SOLUTION PROPOSAL

Understanding the current situation allows us to prepare a proposal on the most appropriate solution for your business.

TRAINING

Training is provided as part of all new projects to ensure your team are educated and familiar with the system before you go live.

SOFTWARE DEVELOPMENT

Having our own, award winning development team in-house ensures that we can tailor each of the solutions we offer to address the specific processes you have which set you apart from your competitors.

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