What is CRM SOFTWARE?

Customer Relationship Management (CRM) software covers a wide-range of elements designed to help you manage customer data, customer interactions, access business information, automate sales, marketing and customer support processes.

 

CRM Software allows your business to manage the entire life-cycle of customers from initial touch point through to lead, opportunity, sale, account management, cross-sell and up-sell.

 

Having access to all your customers’ information in the one location allows you to communicate with your customers and improve your customer experience. With this information, your sales, customer service and marketing departments can position themselves to make the most of opportunities that are likely to emerge from your current and future customers.

"Very helpful and thorough."

Stephen– 21 Dec 17

"Fantastic support"

M Ryan – 14 Dec 17

"Excellent as always"

Zoe Irvine – 20 Dec 17

WHAT DOES CRM SOFTWARE ACTUALLY DO?

IMPROVE SALES TRANSPARENCY

Improve transparency in the sales pipeline as real-time sales opportunity analysis is readily available. Schedule follow up activities ensuring your sales team contact the right people at the right time, shortening sales cycles and maximising conversion rates.

ENABLES YOU TO MANAGE RELATIONSHIPS

Record key details about your current customers and create an entire profile of your customers from purchasing history, communications and opportunities through to marketing activities and responsiveness to campaigns.

AUTOMATES MARKETING ACTIVITY

Get a single view of customers information to help manage your marketing efforts. Having clear visibility of the path from enquiry to sale available means that you can tailor communications to satisfy your customers’ requirements.

IMPROVES CUSTOMERS SERVICE AND SUPPORT

Easily manage cases and automate business processes associated with customer support case assignment, management and escalation.

HOW DOES IT HELP ME?

MANAGE IMPORTANT CUSTOMER RELATIONSHIPS

Record key details about your customers and use this information to make every interaction count and build rewarding relationships.

DRIVE NEW SALES AND OPPORTUNITIES

With a CRM system, you can leverage customer data from across your business and target customers who want your products and services.

STREAMLINE YOUR LEAD-TO-CASH PROCESSES

Modernised order to cash processes means tour business can benefit from a completely seamless order, fulfilment, billing and payment process.

ACCELERATE YOUR SALES

Manage your entire sales process from initial lead through to close of sale.

STORE INVALUABLE CUSTOMER INFO

With a CRM system, your business has one place to store every customer, lead and service request information so your customer communications are relevant and up-to-date.

GAIN A 360° VIEW OF YOUR CUSTOMERS

With an entire 360° view of your customers you will benefit from comprehensive quote, order management and sales forecasting.

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CRM SOFTWARE

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