CONNECT & UNDERSTAND YOUR CUSTOMERS WITH CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
The SNS Group called on Eureka Solutions CRM specialists to get the full picture of their 500+ clients.
Having access to all of your customers’ information in the one location allows you to better communicate with your customers and improve your overall customer experience. With this information, your sales, customer service and marketing departments can position themselves to make the most of opportunities that are likely to emerge from your current and future customers.
Improve transparency in the sales pipeline as real-time sales opportunity analysis is readily available.In addition, you can automate follow-up activities ensuring that your sales team contact the right people at the right time, shortening sales cycles and maximising conversion rates.
Record key details about your current customers and create an entire profile of your customers from purchasing history, communications, opportunities through to marketing activities and responsiveness to campaigns.
Get a single source of customer information to help better manage your marketing efforts. Having clear visibility of the path from enquiry to sale available means you can tailor communications to satisfy your customers’ requirements.
Easily manage cases and automate business processes associated with customer support case assignment, management and escalation.
Record key details about your customers and use this information to make every interaction count and build rewarding relationships.
With an entire 360 degree view of your customers you will benefit from comprehensive quote, order management, commissions and sales forecasting.
With a CRM system your business has one place to store every customer, lead and service request information so your customer communications are relevant and up-to-date.
With a CRM system you can leverage customer data from across your business and target customers who want your products and services.
Modernised order to cash processes means your business can benefit from a completely seamless order, fulfillment, billing and payment process.
Manage your entire sales process from initial lead through to close of sale.
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