NETSUITE CRM
What is NetSuite CRM?
Oracle NetSuite CRM delivers powerful Customer Relationship Management capabilities, providing a 360° view of your customers, with a seamless flow of information across the entire customer life cycle.
NetSuite CRM brings together traditional CRM capabilities such as sales force automation, customer service management and marketing automation, with additional functionality including order management, sales forecasting and integrated ecommerce capabilities.
Key Benefits:
- Streamline lead-to-cash processes.
- Elevate productivity across the organisation with a 360-degree view of your customers.
- Improve sales performance through forecasting, upsell and commission management.
- Manage global sales, marketing, services and partner organisations.
- Remotely access CRM data on your mobile device.
WHAT CAN NETSUITE CRM DO FOR ME?
ANYTIME, ANYWHERE MOBILE ACCESS
Access the latest business metrics and reports, view, enter and update key customer and sales data and keep track of activities such as project tasks and calls.
IMPROVE SALES EFFICIENCY
Improve sales efficiency with sophisticated document management capabilities to build and maintain a sales portal. Provide your sales team with a complete view of all leads and opportunities in the pipeline.
CUSTOMISABLE DASHBOARDS
Real-time, role-based dashboards, reporting and analytics enabling your sales, marketing and service teams to monitor personalised KPIs and access the latest reports as part of their everyday activities.
DELIVER EXCEPTIONAL CUSTOMER SERVICE
Record key details about every customer, make every interaction count and build more rewarding relationships. Manage the complete customer acquisition lifecycle from campaign to lead to opportunity.
IMPROVE SALES WITH UP-SELL & COMMISSION MANAGEMENT
Advanced forecasting and quote management capabilities build reliability, predictability and trust into the sales process. Improve quote and order accuracy by including automated tax and shipping rate calculations, pricing and discounting rules.
INCREASE CUSTOMER SATISFACTION
With a 360° view of your customers, you can exceed their expectations. Customer service matters can be resolved and opportunities to up-sell can be identified quickly by equipping staff with access to real-time information into customer interactions and habits.
FACILITATE STRATEGIC MARKETING
NetSuite CRM+ can automate marketing across channels allowing you to better align campaigns with your sales efforts. Full reporting to analyse campaign statistics and return on investment from the start of a campaign to a final order transaction.
TRANSFORM LEADS AND OPPORTUNITY MANAGEMENT
Your sales team can manage leads from first contact through to final customer acquisition. Sales resources can be optimised to ensure your team spend more time on profitable opportunities and less time on administrative processes.
NETSUITE CRM MODULES?
NetSuite’s integrated customer service management solution gives you a 360° view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.
NetSuite’s integrated customer service management solution gives you a 360° view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.
NetSuite’s integrated customer service management solution gives you a 360° view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.
NetSuite’s marketing automation software streamlines your marketing processes, allowing you to better align campaigns and programs with your sales teams.
NetSuite’s integrated customer service management solution gives you a 360° view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.
NetSuite’s Sales Force Automation (SFA) empowers your sales with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management.
WHY CHOOSE US AS YOUR NETSUITE PARTNER
Eureka Solutions is an experienced NetSuite partner and we have been successfully implementing NetSuite projects throughout the UK since 2012. We were named Partner with Outstanding Performance of the Year for UK & Ireland in 2021, in recognition for the results we achieve for our customers. Our wealth of experience implementing cloud based business solutions means that we have the tools needed to help companies overcome their challenges and enable them to be more efficient, saving them time and money.
SUCCESS STORIES NETSUITE BLOCK
Our Success Stories
By focusing on our founding principles of customer service and technical expertise we ensure that our NetSuite clients benefit from industry leading practices and have the visibility they need to run their businesses more profitably and efficiently.
We as a club have confidence that NetSuite, with on-going support from Eureka Solutions, would be able to not only meet the immediate requirements of the business but also easily adapt and grow along with the club indefinitely.Thomas Bonser | Head of Finance | DCFC
The functionality NetSuite offered us to run our global businesses was unrivalled and Eureka Solutions’ experience in implementing similar systems for other exciting international businesses made them our obvious choice.Ajay Shah | CFO | Bounce
We chose to work with Eureka Solutions as they clearly understood our business problems. Implementing NetSuite has increased the efficiency of our business, enabling us to strengthen customer relationshipsCambridge Cognition
There is less requirement for manual labour via excel spreadsheets and many of the tasks are now automated which again saves time and money for the companyAgenor
We are already blown away by what it can do versus our previous system! I did one task on NetSuite this afternoon that took me two hours before, and literally within 30 seconds I had what I needed, amazing!CFO | Saltrock
It’s been a huge time resource saver for us and has allowed us strive towards that goal to deliver that world class service for all parts of our business.Stuart Sharp | MI & Charity Relationship Manager | Kiltwalk
Eureka Solutions have exceeded all our expectations with this NetSuite project. Our dedicated Project Lead and the wider team quickly got to grips with our business model and fully understood our requirements, they are very impressive. I would recommend Eureka Solutions over and over again.Jayne Mason | Managing Director | The School Bus
NetSuite has far exceeded our expectations and has become our ‘one stop shop’ for all of our financial information. This, along with the excellent support we receive from Eureka Solutions means we are keen to use NetSuite as a platform for growth and we plan to work with Eureka Solutions to extend the system to cover other areas of the business such as project management and timesheets in the near future.Jenelle De Peza | Director of Finance | Connect Managed Services
Eureka Solutions have been helpful in illustrating clearly how we can achieve what we want to achieve in NetSuite without over-complicating things. They have fully understood our requirements.Thomas Schofield, Financial Controller
The preparation and handholding at the beginning of the project made us feel relaxed and confident that everything was going to be covered. The level of detail that was put into the ‘Go Live’ preparations meant that there were no teething problems.Adele Farquharson, Managing Director