What is Eureka Solutions' Warranties, Service & Repairs SuiteApp?

Eureka Solutions Warranties, Service and Repairs (WSR) SuiteApp simplifies the process of managing repairs and servicing of goods under warranty. WSR means you can streamline the management of multiple warranty contracts for customers.

 

This SuiteApp manages assets with or without serial numbers, allowing for easy change of ownership and/or location, and is completely integrated within NetSuite. Warranties Service and Repairs data is available throughout the NetSuite business process.

No 1 Cloud ERP

Built from the ground up for the cloud

Trusted by 40,000 Organisations

Every business size, industry and role

Integrated Management Suite

Encompassing ERP, CRM and eCommerce

WHAT CAN NETSUITE WSR DO FOR ME?

CONFIGURE FOR YOUR BUSINESS

As there is no typical way businesses record repairs and warranties, the module has been designed to be configurable for your company’s specific terminology and requirements.

FULL REPAIR HISTORY TRACKING

A log of the assets’ repair history over time is created and multiple repairs can be logged and tracked for a single item. Information such as repair category and priority can be added to the repair.

CREATE ESTIMATES

Estimates can be created for repairs outlining cost of parts and labour. These estimates can then be printed or emailed to the customer.

ASSIGN REPAIRS TO PERSON OR A SUBCONTRACTOR

Repairs can be assigned to a specific person or a subcontractor identified on the vendor record.

CUSTOMER SPECIFIC PRICING

Integrates with NetSuite’s pricing structure to allow for specific customer
pricing on both parts and labour.

CREATE A JOB CARD

A job card can be created and sent to the engineer who is carrying out the repair.

WHAT DOES NETSUITE WSR ACTUALLY DO?

REPORTS

All data resides in NetSuite therefore, in addition to the amendable standard reports available, users can also create their own reports within NetSuite.

SCHEDULE ENGINEERS

Use the NetSuite diary functionality to schedule engineers to both repairs and servicing jobs allowing you to better utilise your staff.

MULTIPLE CONTRACTS PER CUSTOMER

Each customer can have multiple contracts set up against them for different products, or a single contract with multiple assets.

CHANGE OWNERSHIP OF ASSETS

If an asset moves between locations this can be tracked and amended in the
system.

AUTOMATICALLY GENERATE RENEWAL NOTICES

Renewal letters for contracts that are due to expire can be automatically generated, with the date of expiry and the cost to renew shown.

CREATE A WARRANTY WITH SALE

An item can be set up with a warranty at the point of fulfilment.

Lets chat

Which product are you interested in?

WE'VE HELPED BUSINESSES SUCH AS:

Want to find out more?

NetSuite Warranties, Service & Repairs SuiteApp simplifies your repairs and servicing management process for goods under warranty. Looking for more information? Get in touch.

Lets chat

Which product are you interested in?