What is NETSUITE'S CRM MODULE?

It’s nearly impossible to gain a full understanding of your customers’ interactions and preferences when your customer, order and inventory data is stored in separate, channel-specific silos. With NetSuite Customer Relationship Management (CRM) running as an integral part of your commerce platform, you get unprecedented visibility into your customers’ browsing and shopping activities.

 

NetSuite CRM provides a 360-degree view of each customer from all channels and touchpoints, allowing you to deliver personalised and consistent service, provide a relevant, engaging shopping experience and build customer loyalty with your brand.

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Encompassing ERP, CRM and eCommerce

WHAT CAN NETSUITE'S CRM MODULE DO FOR ME?

SINGLE CUSTOMER VIEW

Across all channels for complete visibility into all online, in-store and call-centre transactions and interactions.

BUILD RICH CUSTOMER PROFILES

Based on behaviours and interactions that can be made available to sales, marketing and support personnel.

CREATE TARGET SEGMENTS

For highly focused, personalised up-sell and cross-sell campaigns and promotions.

REDUCE SERVICE COSTS

Improve customer satisfaction and retention, and provide a consistent customer service experience across all channels.

"Very friendly, helpful and understanding as always"

David - 16 Jul 18

"Great customer service"

Lorraine – 13 Jul 18

"Fast and efficient service dealing with my problem"

Neil – 12 Jul 18

WHAT DOES CRM MODULE ACTUALLY DO?

CUSTOMER PROFILING

In one place, you can see every interaction an individual has had with your company: online, in-store and on the phone, including their lifetime purchase histories.

LIFETIME CUSTOMER VALUE

Traditional ecommerce platforms paint only a partial picture of customer lifetime value. NetSuite, as your financial system of record, allows you to paint a complete picture of the customer in terms of profitability.

SUPERIOR CUSTOMER SERVICE

Give everyone who interfaces with the customer — sales, support and service — access to real-time customer data.

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NETSUITE SUITECOMMERCE ADVANCED MODULES

NETSUITE RESOURCES

WE'VE HELPED BUSINESSES SUCH AS:

Want to find out more?

NetSuite SuiteCommerce Advanced can help your business to grow and expand to new heights bringing together everything you need in one cloud based system. For more information, get in touch.

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I consent to my data being stored in line with the privacy policy