Turning data into information
Achilles Heel Case Study Implementing an effective retail solution using Sage 50 Accounts & Sage POS.
|
|
"Having had previous bad experience of costly customisation, we have been delighted with Eureka. Almost all of our previous bespoke requirements were fulfilled with prebuilt, field tested addons, giving additional confidence in the product. I lost track of the number of times my end users said “but we need it to do…” and I was able to find an addon. Throughout our implementation, Eureka’s experience meant they often anticipated our requirements, and when we required slight customisation, the work was provided at the same high standard as any addon. As a small company needing to keep track of 35,000 different product lines across 3 sites, our requirements could be interpreted as challenging. Eureka helped roll out an upgrade to Sage 200, as well as the introduction of Sage Point of Sale without losing a day’s trade. I would not hesitate to recommend Eureka to any supplier looking for Sage support, particularly in a retail environment.” Anthony Dornan BSc (Hons), IT Manager, Artstore Ltd
|
|
|
"The Sage system is so much better for stock control. I can now look at screen and see exactly where we are and what we need to re-order. Previously, I had to physically go through to the stock area and shelf-count. The system also creates invoices as they are required, which saves so much time. The Sage POS system has made a huge impact from the start and everyone at Eureka has been fantastic!Sam Alexander, Achilles Heel |
 |
“The quality of support we have received from Eureka for our Sage 50 system has been exceptional. Whether dealing with their consultants over the phone or in person, they have been consistently reliable. It is very reassuring to know that should we require assistance with our software Eureka are close at hand and are always able to deliver and exceed our expectations.”
|
 |
"With Eureka's (Warranties, Service & Repairs) module we are able to have our repairs system fully integrated within sage 200, creating a system that includes our contract management, asset tracking and repairs - all in one place. Charlie Cowpe, Systems manager, De Soutter Medical |
 |
“Before getting in touch with Eureka, we had data corruption in our Sage 50 system. Having been advised that the only way to resolve this was to upgrade to Sage 200, Sage put us in touch with Eureka Solutions. Eureka’s expert consultants managed to resolve our data issues, eliminating the need to upgrade, resulting in a massive saving. They also responded quickly to any support issues and provided a service second-to-none.” Tracey Barker, Sales & Marketing Manager, Easibathe |
|
|
“Due to the company’s rapid growth, we had reached the limits that Sage 50 could provide. We needed a system which was able to continue to grow with us, as well as integrate with our other systems for improved efficiency. Sage 200 has solved the issues that we were facing as a company. The system is much more efficient and flexible than before and integration with our Purchase Order system has saved a great deal of time. Eureka Solutions had the ability to customise Sage 200 to make it work the way we needed to, and continue to provide us with excellent support to assist our continued business growth.”Bill Gow, Finance Director, Goals Soccer Centres PLC
|
|
|
"Sage 50 was not flexible enough to provide the analysis we needed to get KPI’s for our organisation. To get the reports we required we had to spend a lot of time and effort manually on spreadsheets. Upgrading to Sage 200 has provided greater flexibility with reporting and analysis and taken this pain away. We now have a system where, at the hit of a button, we can get the reports and business analysis we require. Eureka Solutions made the upgrade process painless with their expert consultants. On top of this the after-sales support and advice has been exceptional. I would not hesitate to recommend them to anyone thinking about upgrading from Sage 50 or implementing Sage 200." Michael Watson, Head of Finance, Includem
|
 |
“We have found the Sage 50 Support we receive from Eureka Solutions to be great value for money. Our support issues are resolved rapidly and the service has been outstanding. I have the peace of mind that Eureka are available with advice and support should any problems arise.” Alan MacGregor, Managing Director, J & E MacGregor |
|
|
"Eureka spoke to me in detail and then reconstructed our system from the ground up. I cannot begin to describe the difference Eureka’s interventions have made to the way we operate and I have a lot of respect for the way Eureka operates. So many operations start off with good intentions but fail to deliver as time goes on. With Eureka, the after-sales and support package seems, if anything, to be getting better as time goes on." John Beslin, MD, Kelvin Power Tools
|
 |
"After four years of rapid growth in the domestic and international food safety markets, Sage 50 had taken us as far as we could go with the accounting system. Time was taken to identify a shortlist of products that could cope with our levels of transactions, remove duplication of work, increase productivity of existing staff (as opposed to employing more) and provide more accurate and timely information to everyone in the company from the accounts department to sales teams, purchasing, despatch and management. Eureka Solutions introduced us to Sage 200 and I instantly became convinced of the benefit of investing in the software. From years of using Sage 50 and having an accounts team that knew it inside out, there was a strong desire to install a software system that had some familiarity. Sage 200 has a similar user interface which was to a large degree, comforting for the accounts team during training. The next step was to sign up Eureka as our business partner and after a visit to an existing customer, I enlisted Eureka to plan and setup Sage 200, customise it to our specific needs and business practices and to ‘hold our hands’ during the transition stages. Over the years, various systems had been developed to process data and store information, but our big problem was the systems didn’t communicate with each other meaning information was in a variety of places and processes were being duplicated. Eureka helped us pull all the disparate parts of the business into one system and after 8 months of using the system, it is hard to imagine being without it now. It was a steep learning curve for everyone using the system but having Eureka on-hand and a support line available, they minimised the disruption and ensured our business never stopped operating. We went from a 4 user Sage 50 system to a 30 user Sage 200 system in a matter of months. Eureka was selected over other business partners as they had the skills to tweak and develop the software which ensured I never heard the statement “the software won’t do that”. Substantial work was carried out to ensure the software matched our processes rather than our processes being forced to change. We made good use of Eureka’s development team which came up with easy solutions to irritating repetitive tasks which we had to carry out. We also took full advantage of various Eureka addons, which to be honest I thought was a sales pitch when I was first introduced to them. However after seeing them in use, I couldn’t get them installed quick enough. Sage 200 is a good system but a few addons make it that little bit better. The system is now fully running but I still have plans for further involvement from Eureka to assist with even better reporting, use of business intelligence and further development work to ensure we stay ahead of the game. I would without reservation, recommend Eureka Solutions to anyone upgrading or installing Sage 200, particularly if you want the flexibility of customising the software while keeping it user friendly. They kept me informed of progress through out, dealt with any issues we had and always delivered." Steven Donnachie, Company Accountant, Neogen Europe Ltd |
 |
"Implementing Sage CRM has been of great benefit to our business. The solution was able to address all the issues we were having and we now have one system to manage our database, sales, marketing, customer service and contract renewals. This gives us greater visibility of our customers while also improving the efficiency of our workforce as customer information does not need to be re-entered. Eureka Solutions were able to customise the solution to meet our business needs as well as providing on-going customisation and support."Kevin Ashcroft, MD, OCD Technology & Communications
|
 |
"We had outgrown Sage 50 and the inability to easily report on the whole business was a real headache. Eureka Solutions convinced us that Sage 200 was the key to solving our problems. Sage 200 gives us a system which really works for our business. We can quickly and easily get a view of our whole business, with better management of our inventory and sales processes. The upgrade process went very smoothly and we know we can rely on Eureka Solutions to ensure that our system continues to work for us.”Eamon O’Brien, Synergy Salon Supplies |
|
|
"Eureka's Addons have really made Sage 200 work for us and their bespoke products have been outstanding. They have taken the time to understand our requirements thoroughly and have been perceptive and responsive in providing the solutions we need." Bill Davies, IT Manager, VW Heritage |
|
|
"As our company expanded we outgrew Sage Line 50 and then were faced with the daunting task of switching to a more accommodating product. The migration process to Sage 200 was made entirely painless with the aid of their inventive and intelligent specialists. Eureka’s Sage 200 addons have proven to be incredibly beneficial to us and having Eureka ‘in our corner,’ evolving new processes and assisting in future development is a crucial part of our future resource planning."John McAndrew, Westside Distribution
|
 |
“We had no robust system for managing our clients’ details. We were using multiple spreadsheet for this, which had their limitations as the business quickly grew. Sage CRM allows us to grow the business, and the main benefits will come as the business continues to grow and our range of offerings increases. As we grow Eureka Solutions will be able to customise Sage CRM to fit the business needs.” Maurice Hammond, Managing Director, Xact Group Ltd www.xact.uk.com |
