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Achilles Heel Case Study Implementing an effective retail solution using Sage 50 Accounts & Sage POS.
If you deal with after-sales servicing of products, you will need a software solution which can manage this process easily. By integrating Warranties, Service & Repairs with Sage 200, we provide you with a solution that integrates repair management software, with an industry class ERP system, giving you a complete view of your business.
A powerful module, Warranties, Service & Repairs allows you to easily track the location and repairs history of serial numbered items from within Sage 200, while managing contract renewals for an enhanced customer experience. As such it is particularly suited to businesses that issue warranty -based contracts for their products, and/or have a requirement for billing customers for servicing or repair costs.
Click the tabs above for the main features and beneifts of Warranties, Service & Repairs for Sage 200 or please contact us to speak to a consultant.
Main Features & Benefits
Set up for your business – As there is no typical way that businesses record repairs and warranty, Warranties, Service and Repairs has been set up to be configurable for your company’s specific terminology and requirements.
Full repairs history tracking – A log of the asset’s repair history over time is created and multiple repairs can be logged and tracked for a single item. Information such as repair category and priority can be added to the repair.
Create estimates – Estimates can be created for repairs outlining cost of parts, labour and free text items. These estimates can then be printed or emailed to the customer.
Assign repairs to person or subcontractor – Repairs can be assigned to a specific person or a subcontractor held on the Purchase Ledger.
Creates a job card - A job card can then be created and sent to the person who is carrying out the repair.
Improve customer service – A record of all calls made about the service or repair is created. This ensures that no matter who takes the call they have a full history of the issue, improving customer service.
Create Sales Order & Invoice – A Sales Order and subsequently an invoice can be created for any work carried out, including labour and parts.
Customer specific pricing – Integrates with Sage 200 Price Book to allow for different price bands to be used for different customers.
Reports – As well as amendable standard reports being available, users can also create their own reports using Sage 200 Report Designer.
Create a warranty with sale – An item can be set up with a warranty at the point of despatch.
Multiple contracts per customer – Each customer can have multiple contracts set up against them for different products.
Automatically generate renewal notices – Renewal letters for contracts that are due to expire can be automatically generated, with the date of expiry and the cost to renew shown.
Automatically generate invoices – Invoices are automatically generated with dates of contract added.
Track serial numbered items – Serial number items can be tagged as assets against a contract. This means that they can be tracked by serial number and batch.
Change ownership of asset – If an asset moves to a different customer, ownership of this asset can be changed. This is particularly useful if you sell to retail establishments & you need to track which of their customers has purchased one of your products.
For more information about Warranties, Service & Repairs for Sage 200, please contact us to speak to a consultant.
