NetSuite Gives Derby County the Visibility to Drive Change

Derby County Football Club (DCFC) is an English professional footballing organisation, founded in 1884. The Club has won a number of trophies, including the FA Cup, and been Champions of the English top flight twice in their history. The Club currently has a season ticket supporter base of over 19,000, and its Community Trust supports the local community through a variety of programmes and events.

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WHAT WERE DERBY COUNTY FC'S CHALLENGES?

DCFC was looking to replace the existing Chorus ERP system that had become slow to use and was no longer fit for purpose. The system lacked reporting functionality and left the Club dependent on particular individuals to create reports and extract data, meaning key members of staff couldn’t get access to the vital information they needed to make important, timely decisions.

 

DCFC approached Eureka Solutions because they needed to become more efficient on all fronts. The Club was spending too long on financial processes and their month end required a great deal of manual work.

 

In addition, there was a real need to centralise, standardise and manage procurement throughout the Club; a manual, paper-based process was creating challenges with accuracy of orders, invoices and receipts, as well as a lengthy administrative process for the finance team.

 

DCFC began to look for a replacement for Chorus ERP, seeking a new software partner to implement and support a system that was able to improve visibility throughout the entire business, provide access to dynamic, real-time reporting, and facilitate the Club and the users to drive change and growth throughout the organisation.

15-20 Hours

Month end close has been reduced by 15-20 hours of manual effort each month.

100% Improvement

100% improvement of visibility and traceability within the procurement process.

Faster Decision Making

Faster decision making thanks to improved, real-time reporting capabilities.

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THE SOLUTION

DCFC’s management team deliberated over a range of systems and suppliers, deciding – following a tendering process – to implement NetSuite ERP with award-winning partner Eureka Solutions.

 

DCFC has a strong partnership ethos, and this was front of mind for them throughout the tendering process. Eureka Solutions was able to satisfy not only the functional aspects of the project, through their extensive experience in implementing NetSuite, but also the desire for a partnership approach, through their transparent, customer focused attitude to client relationships and project delivery.

 

NetSuite is the UK’s most widely deployed cloud-based ERP (Enterprise Resource Planning) system, and for good reason. It offers businesses of all sizes a modern, scalable solution to run all of their key operational and financial business processes in the cloud. Eureka Solutions is a leading NetSuite partner, specialising in customising the system to meet clients’ specific needs and providing tailored, ongoing support.

 

Since the implementation of NetSuite, DCFC has enjoyed a vast improvement in visibility and traceability, particularly in procurement. Where the club previously struggled with this, they’ve been able to remove all paper and manual processes, bringing everything together into a standard approval process with electronic storage for approval and future reference. This means staff can quickly get to the bottom of any queries, with access to full documentation and an audit trail.

 

“From a system perspective, the flexibility and reporting demonstrated within NetSuite throughout the sales process was extremely impressive. Right from the outset, I was impressed with how tailored Eureka Solutions’ approach was to our needs. Whilst NetSuite is an excellent system, my priority was finding the right partner in the process who were willing to take the time to listen to our requirements, some of which were quite in depth, and to respond to these accordingly. Also, what I really appreciated was that they were clearly focused on a successful implementation over maximising their revenue from the project, giving honest advice when we were in a danger of overcomplicating the process. This built trust early on in the process, which served us well during implementation and continues to serve us well today.”

Thomas Bonser, Head of Finance, Derby County Football Club

DCFC'S FUTURE PLANS

Since working with NetSuite, DCFC’s Finance department has seen major improvements in efficiency and has quickly realised some of the key benefits that the system can bring. Going forward, the Club aims to further enhance this with advanced training for staff, provided by Eureka Solutions, and by improving visibility for department heads, which will further reduce manual efforts and continue to remove dependencies on key members of staff.

 

“We as a club have confidence that NetSuite, with on-going support from Eureka Solutions, would be able to not only meet the immediate requirements of the business but also easily adapt and grow along with the club indefinitely.”

Thomas Bonser, Head of Finance, Derby County Football Club

 

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