THE DISCOVERY PROCESS

The aim of our discovery process is to find out and understand your business and the challenges you are facing from current systems and processes. Once this is established we then drill down and find out what you would like to achieve from implementing a new system. When initial contact is made by a prospect to Eureka Solutions, this is assigned to someone in our sales team, we then follow the process below:

BACKGROUND RESEARCH

The first thing they will do is some background research on that company to understand the size of the organisation and the business they operate in.

EXPLORATORY CALL

An exploratory call will enable us to determine systems and processes currently in place, what function those systems have and information these systems provide.

SOLUTION PROPOSAL

Understanding the current situation allows us to prepare a proposal on the most appropriate solution for your business.

FACE TO FACE MEETING

Following that a face to face meeting is arranged to demonstrate the proposed solution.

Lets chat

993 / 993

I consent to my data being stored in line with the privacy policy

OUR SERVICES

OUR 5 STEP PROCESS

IMPLEMENTATION

Eureka Solutions have a customer focused approach and we implement solutions that meet your exact needs to provide a significant return on your investment.

SUPPORT

We understand excellent support is key to developing and maintaining strong relationship with our customers. Eureka Solutions manage over 2,000 contracts throughout the UK and Ireland and have a customer satisfaction rating of 97%.

2

4

1

3

5

SOLUTION PROPOSAL

Understanding the current situation allows us to prepare a proposal on the most appropriate solution for your business.

TRAINING

Training is provided as part of all new projects to ensure your team are educated and familiar with the system before you go live.

SOFTWARE DEVELOPMENT

Having our own, award winning development team in-house ensures that we can tailor each of the solutions we offer to address the specific processes you have which set you apart from your competitors.

Want to find out more?

The aim of our discovery process is to find out and understand your business and the challenges you are facing.  Contact us today to start your discovery process with us.

Lets chat

993 / 993

I consent to my data being stored in line with the privacy policy

"Great service. Friendly and very knowledgeable"

Kim – 25 Sep 18

"Excellent service, problem solved really quickly!"

Clair - 28 Sep 18

"Perfect service again from Sarah"

Gary – 27 Sep 18

WE'VE HELPED BUSINESSES SUCH AS: