What is NetSuite CRM?

NetSuite CRM delivers powerful Customer Relationship Management capabilities, providing a 360° view of your customers, with a seamless flow of information across the entire customer life cycle.

 

NetSuite CRM brings together traditional CRM capabilities such as sales force automation, customer service management, marketing automation, with additional functionality including order management, sales forecasting and integrated ecommerce capabilities.

No 1 Cloud ERP

Built from the ground up for the cloud

Trusted by 40,000 Organisations

Every business size, industry and role

Integrated Management Suite

Encompassing ERP, CRM and eCommerce

WHAT CAN NETSUITE CRM DO FOR ME?

ANYTIME, ANYWHERE MOBILE ACCESS

Access the latest business metrics and reports, view enter and update key customer and sales data and keep track of activities such as project tasks and calls.

IMPROVES SALES EFFICIENCY

Improve sales efficiency with sophisticated document management capabilities to build and maintain a sales portal. Provide your sales team with a complete view of all leads and opportunities in the pipeline.

CUSTOMISABLE DASHBOARDS

NetSuite CRM delivers, real-time role-based dashboards, reporting and analytics enabling your sales, marketing and service teams to monitor personalised key performance indicators and access the latest reports as part of their everyday activities.

TIME TRACKING

With real-time visibility into customer records, your staff can use time tracking to identify the time spent with each client, drilling down into conversations, projects and customer habits.

OUT-OF-THE-BOX MARKETING AUTOMATION

NetSuite CRM+ automates your entire marketing process across channels, allowing you to better align campaigns with your sales efforts.

DELIVER EXCEPTIONAL CUSTOMER SERVICE

Record key details about every customer, make every interaction count and build more rewarding relationships.

WHAT DOES NETSUITE CRM ACTUALLY DO?

IMPROVES SALES WITH UP-SELL & COMMISSION MANAGEMENT

Advanced forecasting and quote management capabilities build reliability, predictability and trust into the sales process. Improve quote and order accuracy by including automated tax and shipping rate calculations, pricing and discounting rules.

INCREASES CUSTOMER SATISFACTION

With a 360° view of your customers, your team can meet and exceed their expectations. Customer service matters can be resolved and opportunities to up-sell can be identified quickly by equipping staff with access to real-time information into customer interactions and habits.

FACILITATES STRATEGIC MARKETING

NetSuite CRM+ can automate marketing across channels allowing you to better align campaigns with your sales efforts. The marketing functionality provided can provide full reporting to analyse campaign statistics and return on investment from the start of a campaign to a final order transaction.

PROVIDES SEAMLESS LIFECYCLE MANAGEMENT

Manage the complete customer acquisition lifecycle from campaign to lead to opportunity. NetSuite seamlessly integrates every interaction in real-time for a single view of the prospect.

TRANSFORMS LEADS AND OPPORTUNITY MANAGEMENT

Your sales team can manage leads from first contact through to final customer acquisition. Sales resources can be optimised to ensure your team spend more time on profitable opportunities and less time on administrative processes.

OFFERS POWERFUL SALES FORCE AUTOMATION

NetSuite CRM+ equips your sales team with an accurate record of each opportunity and its status, offering a complete view of the prospect and real time access to every detail.

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NETSUITE CRM MODULES

WE'VE HELPED BUSINESSES SUCH AS:

NETSUITE CRM RESOURCES

Want to find out more?

Want to find out more about enabling better sales forecasting and marketing automation, improved customer service and order management? Get in touch.

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